Owner FAQs
Answers to your common questions
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Am I required to make my property available to Section 8?
Yes. To ensure compliance with Illinois Fair Housing Laws, you must accept applicants who use Housing Choice Vouchers (Section 8) as a legal source of income. Refusing to rent to an individual based on their participation in this program is considered a form of income discrimination. Our team ensures all voucher holders still meet our standard screening requirements for background and rental history. -
Are you licensed?
Yes, we are a licensed property management company, ensuring compliance with all relevant industry standards and regulations. -
Can you put the money directly into my account?
Yes, we offer direct deposit for owner disbursements, ensuring a smooth and timely transfer of rental income. -
Do you sell real estate too?
We do not broker sales, as our focus is entirely dedicated to providing expert property management services. -
How and when do I receive my payments?
Owner draws and monthly statements are issued on or before the 15th of the following month, though they are typically processed just a few days after the month ends. Similar to a bank statement, your report will clearly detail all income and expenses for the period. Once processed, funds are sent via direct deposit for fast and secure access. You can view your full payment history and current status anytime through our online owner portal. -
How is rent collection handled?
We offer multiple rent payment options, including online payments and traditional methods, to ensure a smooth collection process. Late payments are addressed according to lease terms. -
How long of a lease do you sign?
Lease terms vary based on market conditions and owner preferences, but standard leases are often 12 months long. Other lease term options may be available upon request. -
How much security deposit do you charge the tenant?
Security deposit amounts typically align with market standards and legal requirements. The specific amount may depend on factors such as rent price and tenant qualifications. -
How soon can you start managing my property?
We can begin managing your property as soon as the necessary agreements are completed and the property is ready for leasing. -
What type of properties do you manage?
We manage a variety of property types, including single-family homes, multi-family units, condos, and commercial spaces. -
What type of reports do I get and how often?
Owners receive regular financial statements detailing rent collection, expenses, and maintenance updates. Reports can also be pulled any time from your owner portal. -
Who holds the tenant security deposit?
Our management company holds all security deposits in a dedicated, state-mandated escrow account for the duration of the lease. This ensures full compliance with legal requirements and provides a neutral party to handle move-out reconciliations. By managing these funds directly, we can efficiently process any necessary repairs or refunds when a tenant vacates. You can view the held deposit amount at any time through your owner statement.

